FAQ

We offer a wide range of flooring options including Engineered Wood Flooring, Laminate Flooring, Real Wood Flooring, Solid Wood Flooring, and High Gloss Flooring. We also provide accessories like Door Bars, Scotia Beading, and Stair Nosing.

Yes, we offer various underlay options such as Flooring Underlays and Foam Underlay to ensure your flooring is properly cushioned and insulated.

Absolutely! We provide a selection of Installation Tools to help you with the installation process of your new flooring.

We offer two main shipping methods: Standard Shipping via DHL or FedEx, which takes 10-15 days after dispatch and costs $12.95, and Free Shipping for orders over $50 using EMS, which takes 15-25 days after dispatch.

Orders are typically processed within 1-2 business days. Once dispatched, you will receive a tracking number to monitor your shipment.

Yes, we ship worldwide, excluding certain remote areas and parts of Asia. Delivery times may vary slightly depending on your location.

If you are not satisfied with your purchase, you can return the products within 15 days of receipt, provided they are in their original condition. Please contact our customer service team for further assistance.

To initiate a return, please contact our customer service team at [email protected] with your order details. They will guide you through the process.

We accept Visa, MasterCard, JCB, and PayPal for your convenience.

Yes, we use secure payment gateways to ensure your payment information is protected.

You can reach our dedicated customer service team at [email protected] for any questions or concerns regarding your order, delivery, or returns.

No, you do not need an account to place an order. However, creating an account can help you track your orders and manage your information more efficiently.

Our company is located at 517 Wesley Avenue, Nashville, US 37207.

Currently, we operate exclusively online. However, our customer service team is always available to assist you with any inquiries.